ORDER & TRACKING
- Orders generally take 1-2 business days for processing.
- A tracking number will be emailed on the date the shipment is shipped.
- Availability & price of product is subject to change at any time depending on inventory.
PAYMENT & SHIPPING
- PINKSTIX accepts Visa, Mastercard & Paypal for payment.
- Paypal encrypts all confidential information using SSL technology.
- GST & PST are not included for Canadian orders.
- Sales taxes are included for US orders.
- Free shipping on orders over $100.00 within Canada and Continental USA.
- For orders less than $100.00 - flat rate $9.95 on ground shipping within Canada and Continental USA.
- Standard ground shipping by Canada & US Post, Fedex, UPS or Purolator
- All ground shipments should arrive 3-7 business days from ship date.
- Express shipping service available; please contact us for shipping rate information.
- All shipments originate from Toronto, ON, Canada.
RETURNS & EXCHANGE POLICY
- All regular price PINKSTIX merchandise are satisfaction guaranteed.
- On regular price merchandise, we accept exchange or returns within 30 days of purchase.
- All sale merchandise is FINAL SALE, no exchange or returns.
- All items must be returned in their original condition and packaging.
- Shipping & other applicable surcharges will not be refunded.
- For merchandise purchased from a retailer, it must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer.
HOW TO EASY RETURN
- Email us at firstname.lastname@example.org for a return request.
- We will issue you the Return Authorization (RA) number, and email you the RA form & Return Shipping Label.
- Print and complete your RA form, put a copy of RA form inside shipment.
- Print and attach Return Shipping Label on the box, and drop off package to courier
- Send the merchandise back to our distribution centre