PINKSTIX

Order Information

ORDER & TRACKING

  1. Orders generally take 1-2 business days for processing.
  2. A tracking number will be emailed on the date the shipment is shipped.
  3. Availability & price of product is subject to change at any time depending on inventory.

PAYMENT & SHIPPING

  1. PINKSTIX accepts Visa, Mastercard & Paypal for payment.
  2. Paypal encrypts all confidential information using SSL technology.
  3. GST & PST are not included for Canadian orders.
  4. Sales taxes are included for US orders.
  5. Free shipping on orders over $100.00 within Canada and Continental USA.
  6. For orders less than $100.00 - flat rate $9.95 on ground shipping within Canada and Continental USA.
  7. Standard ground shipping by Canada & US Post, Fedex, UPS or Purolator
  8. All ground shipments should arrive 3-7 business days from ship date.
  9. Express shipping service available; please contact us for shipping rate information.
  10. All shipments originate from Toronto, ON, Canada.

RETURNS & EXCHANGE POLICY

  1. All regular price PINKSTIX merchandise are satisfaction guaranteed.
  2. On regular price merchandise, we accept exchange or returns within 30 days of purchase.
  3. All sale merchandise is FINAL SALE, no exchange or returns.
  4. All items must be returned in their original condition and packaging.
  5. Shipping & other applicable surcharges will not be refunded.
  6. For merchandise purchased from a retailer, it must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer.

HOW TO EASY RETURN

  1. Email us at returns@pinkstix.com for a return request.
  2. We will issue you the Return Authorization (RA) number, and email you the RA form & Return Shipping Label.
  3. Print and complete your RA form, put a copy of RA form inside shipment.
  4. Print and attach Return Shipping Label on the box, and drop off package to courier
  5. Send the merchandise back to our distribution centre